Clubhouse Casino Terms and Conditions

Welcome to Clubhouse Casino. These terms and conditions govern your use of our website, your account and all services offered at Clubhouse Casino. By registering an account, you agree to be bound by these terms in full. If you do not agree with any part of them, please do not use our services. At Clubhouse Casino, we operate under Novatrix SRL, incorporated under the laws of Costa Rica, registration number 3-102-893958, licensed by the Tobique Gaming Commission under e-gaming licence No. 0000002.

About Us and Our Licence

We at Clubhouse operate this website under a licence issued by the Tobique Gaming Commission. Our registered address is Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, Costa Rica. Should a dispute arise that we cannot resolve directly, you may escalate the matter to EGIS, our independent Alternative Dispute Resolution provider, at [email protected]. Any arbitration proceedings take place in Costa Rica. Payments made via Paysafe are processed by our payment agent, Tronabriz Limited.

Eligibility and Account Registration

To open an account at Clubhouse Casino, you must be of legal gambling age in your jurisdiction and capable of entering into a binding contract. Our Clubhouse Casino login is restricted to one account per person; we treat accounts sharing a residential address, household, IP address or device as duplicates, and we will close them, cancel pending withdrawals and confiscate any winnings. We serve players across Australia, Canada, India, Norway, New Zealand, Japan-region and Arabic-speaking markets, as well as international English-speaking traffic, but we do not accept players from a number of restricted countries listed in our policy, including the United States, United Kingdom, and several others. Players found breaching this policy are not entitled to refunds or withdrawals.

Using a VPN to bypass our geographic restrictions is strictly prohibited and may result in confiscation of winnings. We reserve the right to request identity verification at any time.

Deposits and Withdrawals

Our minimum deposit is 20 EUR or the equivalent, and all deposit methods we offer are free of charge and processed instantly. Deposits must come from a payment account registered in your own name, and every deposit is subject to a three-times wagering requirement before withdrawal. Our minimum withdrawal amounts start at 20 EUR / 20 USD, with method-specific maximums detailed on our banking page. We process withdrawal requests within 72 hours of approval, though cards may take 3-5 business days and bank transfers up to 3 business days. E-wallets and cryptocurrency withdrawals are typically instant or near-instant.

We apply withdrawal limits of 7,500 EUR/USD per rolling 7-day period and 15,000 EUR/USD per calendar month. Progressive jackpot wins are paid in full and are not subject to these caps. Dormant accounts with no login or gameplay for 12 consecutive months will incur a monthly maintenance fee of 20 EUR, or the full balance if lower.

Verification and KYC

Before processing withdrawals, we require verification documents including a government-issued photo ID, proof of address no older than three months, and proof of the payment method used. Documents must be submitted in Latin or Cyrillic script; where this is not possible, we require video verification. We may also conduct a phone call as part of our KYC procedure. If we are unable to reach you within two weeks of a withdrawal request, we will lock the account and cancel the withdrawal. Players depositing via Bitcoin must complete ID verification before any deposits or bets are processed.

Bonuses and Promotions

At Clubhouse Casino, we offer a welcome package of up to 5,000 AUD and 200 free spins split across three packages, subject to a minimum deposit of 20 EUR. Our bonus terms set a maximum win of 1,000 EUR unless otherwise stated, and bonuses are non-sticky, meaning real funds are used first before bonus funds. Only one bonus may be active at any time, and deposit bonuses cannot be combined. We limit bonus eligibility to one per person, household, email, IP address, phone number, payment method and device.

Our weekly promotions include reload bonuses, free spins tournaments, cashback offers and refill bonuses throughout the week. A bonus-to-deposit ratio exceeding 50% is treated as bonus abuse, as is placing maximum bets on high-variance games to inflate balances. We also offer a separate VIP welcome package and crypto welcome package with matched bonuses up to 0.5 BTC.

Loyalty and VIP Programme

Our loyalty programme, Clubhouse Points, spans 15 tiers from Member to Platinum+, plus an invite-only VIP tier. We award points based on wagering activity, and each tier unlocks free spins, EUR rewards and rising weekly cashback. Our VIP players enjoy a personal account manager, higher daily profit limits and exclusive promotions not available to standard players.

Game Fairness and Wagering Contributions

We work with licensed and audited providers including NetEnt, Play'n GO, Pragmatic Play, Playtech and many others to ensure fair outcomes. Our wagering contributions vary by game type: slots contribute 100% (subject to an exclusion list), while table games, roulette and video poker contribute 25%, and live dealer games do not count towards wagering requirements.

Responsible Gambling

We are committed to promoting responsible gambling and provide tools such as deposit limits, self-exclusion and reality checks. If you feel your gambling is becoming a problem, we encourage you to contact our support team or a relevant support organisation for assistance.

Changes to These Terms

We may update these terms and conditions from time to time to reflect regulatory or operational changes. Continued use of our services after any update constitutes acceptance of the revised terms. We recommend reviewing this page periodically to stay informed.

Contact Us

If you have questions about our terms, our Clubhouse Casino review process, or any aspect of your account, please contact our support team via email at help@theClubhouse Casino.com, available through live chat 24/7, or escalate unresolved disputes to [email protected].