Clubhouse Privacy Policy

At Clubhouse, we are committed to protecting the personal data of every player who registers with the Clubhouse Casino. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, create a My Clubhouse Casino account, or use any of our services. By accessing The Clubhouse Casino, you agree to the practices described below.

Who We Are

Clubhouse Casino is owned and operated by Novatrix SRL, a company incorporated under the laws of Costa Rica, registration number 3-102-893958, with its registered address in Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, Costa Rica. We operate under a licence issued by the Tobique Gaming Commission (licence No. 0000002). Payment processing for certain Paysafe transactions is carried out on our behalf by Tronabriz Limited. We act as the data controller responsible for your personal information in connection with Casino Clubhouse.

Information We Collect

We collect several categories of information in order to provide our services, comply with legal obligations and keep our platform secure.

• We gather registration details such as your name, date of birth, e-mail address, phone number, country of residence and password when you create an account with us.
• We collect financial information including payment method details, transaction history and, where required, copies of your card, e-wallet or bank statement for verification purposes.
• We record identity verification documents such as a government-issued photo ID, proof of address no older than three months, and, where applicable, video verification footage.
• We track your gaming activity, including deposits, withdrawals, bets, bonus usage and Clubhouse Points earned, to administer your account and our loyalty programme.
• We automatically collect technical data such as your IP address, device type, browser information and cookies when you use The Clubhouse Casino login page or browse our site.
• We may record customer support communications, including phone calls that may form part of our KYC procedure.

How We Use Your Information

We use the information we collect for the following purposes:

• We process your data to create and manage your account, including your Clubhouse Casino login credentials.
• We use your financial information to process deposits and withdrawals through our supported payment methods.
• We verify your identity and address to comply with anti-money laundering and responsible gambling obligations.
• We use your activity data to calculate loyalty points, cashback, VIP eligibility and to apply wagering requirements to any bonus you accept, including welcome package offers and codes such as Clubhouse Casino bonus codes for existing players.
• We send you service-related communications, promotional offers and updates about tournaments, free spins and reload bonuses, unless you opt out.
• We analyse aggregated data to improve our games, website performance and customer support services.
• We detect and prevent fraud, duplicate accounts, bonus abuse and breaches of our restricted countries policy, including VPN usage intended to bypass geographic restrictions.

Legal Basis for Processing

We rely on several legal bases to process your personal data, including performance of our contract with you when you register for the Clubhouse Casino, compliance with our licensing and anti-money laundering obligations under the Tobique Gaming Commission framework, our legitimate interests in preventing fraud and improving our services, and your consent where required, such as for certain marketing communications.

Sharing Your Information

We do not sell your personal data. However, we may share your information with:

• Payment processors and payment agents, including Tronabriz Limited, to complete deposits and withdrawals.
• Identity verification providers to confirm your age, identity and address during our KYC procedures.
• Our regulator, the Tobique Gaming Commission, and the independent Alternative Dispute Resolution provider EGIS ([email protected]), where a complaint cannot be resolved internally.
• Our affiliate programme, Full House Partners, where you have been referred through an affiliate link, limited to information necessary for commission tracking.
• Law enforcement or regulatory bodies where we are required to do so by law.
• Service providers who support our IT infrastructure, hosting, customer support and fraud prevention systems.

International Data Transfers

Because we at Clubhouse serve players across Australia, Canada, India, Norway, New Zealand and other regions, your data may be processed outside your country of residence, including in Costa Rica where our operating company is based. We take appropriate measures to ensure that any such transfer maintains an adequate level of protection for your personal data.

Data Retention

We retain your personal data for as long as your account remains active and for a period afterwards as required by our licensing obligations, financial record-keeping requirements and to resolve any disputes. If your account becomes dormant for 12 consecutive months without login or gameplay, we may apply a monthly maintenance fee as described in our Terms and Conditions, but we continue to retain your data in line with our regulatory obligations even if your account is inactive.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, remember your preferences, keep you logged in and analyse traffic. You can control cookies through your browser settings, though disabling certain cookies may affect your ability to use features of The Clubhouse Casino app or website, including the login process.

Your Rights

Depending on your jurisdiction, you may have the right to:

• Request access to the personal data we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Request deletion of your data, subject to our legal and regulatory retention obligations.
• Object to or restrict certain types of processing, including direct marketing.
• Request a copy of your data in a portable format.
• Withdraw consent where processing is based on consent, without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, you can contact us at help@theClubhouse Casino.com. We will respond to your request within a reasonable timeframe in accordance with applicable law.

Security Measures

We implement technical and organisational measures designed to protect your personal data against unauthorised access, loss or misuse, including encrypted storage of sensitive documents, restricted internal access and secure payment processing through our supported deposit and withdrawal methods.

One Account Policy and Duplicate Detection

We operate a strict one-account-per-person policy. Where we identify accounts sharing a residential address, household, IP address or device, we treat these as duplicates, and the related accounts, including any pending withdrawals, may be closed in accordance with our Terms and Conditions. This is part of how we protect the integrity of every My Clubhouse Casino account.

Restricted Jurisdictions

Our services are not available to residents of certain restricted countries listed in our Terms and Conditions. We process location and identity data specifically to confirm that players, including those seeking The Clubhouse Casino Ireland access, are eligible to use our platform under applicable laws.

Children's Privacy

Our services are intended solely for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and any account found to belong to an underage individual will be closed immediately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. We encourage you to review this page periodically. Continued use of Clubhouse Casino after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal data, please contact our support team at help@theClubhouse Casino.com. If your complaint cannot be resolved by us directly, you may escalate it to our independent ADR provider, EGIS, at [email protected].