Our Clubhouse Responsible Gaming

Why Responsible Gaming Matters to Us

We at Clubhouse Casino see responsible gaming as a core part of what we offer, not an afterthought. Gambling should remain a form of entertainment, similar to going to the cinema or enjoying a night out, and never a way to solve financial problems or escape from difficult emotions. Our Clubhouse platform is built with these principles in mind, and we actively encourage every member of our community to treat their bankroll with care.

Because our target audience spans players from Australia, Canada, India, Norway, New Zealand and several other regions, we recognise that attitudes toward gambling and the support systems available can vary from country to country. Regardless of where you play from, our Clubhouse Casino account tools remain consistent, and our support team is available around the clock to help you adjust your settings whenever you need to.

Tools We Provide to Help You Stay in Control

We've equipped our Clubhouse Casino account dashboard with several practical tools so you can shape your gaming experience according to your own comfort level. These features are free, simple to activate, and can be changed or reinstated at any time through your account settings or by contacting our support team.

• Deposit limits – set daily, weekly or monthly caps on how much you can add to your balance.
• Loss limits – restrict the amount you're willing to lose over a given period.
• Wager limits – cap the total stake you place across our games.
• Session reminders – receive notifications about how long you've been playing.
• Time-out periods – pause your account for a short break, from 24 hours up to several weeks.
• Self-exclusion – close your account for a longer period, or permanently, if you need a complete break.

At Clubhouse Casino, we recommend reviewing these settings regularly, particularly if your financial circumstances or free time change. Our Clubhouse Casino support agents can walk you through each option and help you choose the combination that suits your lifestyle best. You can set these preferences once you complete your sign up process.

Deposit, Loss and Wager Limits

Our Clubhouse Casino limit system lets you decide exactly how much you're comfortable spending before you start playing, rather than after. Once a limit is set, it cannot be increased immediately — any request to raise a limit takes effect only after a cooling-off period, typically 24 hours, giving you time to reconsider. Lowering a limit, however, takes effect straight away. We at Clubhouse Casino believe this asymmetry protects players from impulsive decisions made in the heat of the moment.

Time-Outs and Self-Exclusion

If you feel you need a short break, our Clubhouse Casino time-out feature lets you step away without closing your account permanently. For longer breaks, our self-exclusion option can be activated for six months, a year, or indefinitely. During self-exclusion, we at Clubhouse Casino will not send you marketing emails, bonuses or promotional notifications, and reactivating your account before the exclusion period ends is not possible. We take this commitment seriously because we want our policies to genuinely protect players who ask for help.

Recognising the Signs of Problem Gambling

Part of playing responsibly is being able to recognise when gaming habits start to shift from entertainment toward something more concerning. We at Clubhouse Casino encourage you to check in with yourself honestly and watch for warning signs such as:

• Spending more money or time on our games than you originally planned.
• Chasing losses by increasing your bets or returning soon after a losing session.
• Neglecting work, relationships or daily responsibilities because of gambling.
• Borrowing money or using funds meant for essentials to keep playing.
• Feeling anxious, irritable or guilty about your gambling activity.
• Lying to family or friends about how much you play or spend.

If any of these resonate with you, we encourage you to reach out to our Clubhouse team right away. Our Clubhouse Casino support staff won't judge your situation — we're here simply to help you regain control, whether that means setting tighter limits, taking a time-out, or pointing you toward professional resources.

Protecting Minors

Our Clubhouse Casino platform is strictly intended for adults who have reached the legal gambling age in their jurisdiction. We verify the age and identity of every player as part of our standard account checks, and we require valid government-issued identification before any withdrawal is processed. If we at Clubhouse Casino discover that an account belongs to a minor, it will be closed immediately and any funds handled in accordance with our terms.

We also recommend that parents and guardians use parental control software on shared devices to prevent underage access to gambling sites in general. Our Clubhouse team supports these efforts wholeheartedly, since keeping our platform free of underage players is a responsibility we take extremely seriously.

Support Organisations and External Help

While our Clubhouse Casino tools are designed to give you meaningful control over your own account, sometimes additional, independent support is the right next step. We encourage players who feel their gambling may be becoming a problem to contact organisations that specialise in gambling support, including national helplines and counselling services available in their own country or region. These organisations offer confidential advice, free of charge, and are staffed by professionals experienced in helping people manage gambling-related difficulties.

We at Clubhouse Casino also work with the independent Alternative Dispute Resolution provider, EGIS, which operates under the regulations of our licensing authority. While EGIS primarily handles unresolved complaints, our support team can also direct you toward appropriate responsible-gambling organisations if you ask.

How Our Support Team Can Help

Our Clubhouse Casino support team is available 24/7 through live chat and email, and every member of staff is trained to discuss responsible gambling topics sensitively and without judgement. Whether you want to set a new deposit limit, activate a time-out, begin the self-exclusion process, or simply talk through your concerns, we at Clubhouse Casino are ready to listen and act quickly.

• Live Chat: available 24/7 on our website
• Email: help@theClubhouse Casino.com
• Account Manager: available for VIP members
• ADR Provider: [email protected]